Org Operations & Process

Build a Company OKR System

Elective. OKRs only work when leadership adopts them. A full cycle — objective-setting, quarterly review, and scored results across the company — is the proof that they were real, not decorative.

Implement a Project Management System

Elective. Selecting, configuring, and training a team on a PM system (Linear, Jira, Notion) sounds operational; the adoption metrics 90 days later are what make it a proof rather than a project.

Build an Operations Playbook

Elective. Every repeating operational process documented — runbook, checklist, owner, escalation path — is the highest-leverage thing a chief of staff or ops lead can do. Proof is team adoption.

Build a Remote Culture Playbook

Elective. A remote culture playbook with 90-day usage log proves you can design distributed team behaviour, not just write guidelines.

Complete Six Sigma Green Belt

Elective. The DMAIC project requirement makes Six Sigma Green Belt a stronger process improvement credential than most certifications — it requires a real, measurable improvement to pass.

Improve Decision Cadence

Elective. A documented improvement to how your organisation makes decisions — meeting rhythm, decision log, or DACI framework implemented with adoption evidence.

Improve Program Management

Elective. Programme delivery at scale — cross-functional initiatives with multiple workstreams, documented dependencies, and a completion rate improvement over baseline.

The most practical free book on async operations and project management. Read chapters 1–4 on shaping and betting before building any project management system.

Free DACI, retrospective, and planning templates from Atlassian. The Health Monitor and Team Playbook templates are the fastest way to run an ops diagnostic on a team.

Free OKR resources from John Doerr's foundation — the original OKR practitioner. The OKR examples and cycle templates are more useful than reading the book.

Free canonical templates for ops playbooks, decision logs, and onboarding wikis. Start with a template and adapt it — do not build from scratch.

Free introductory Six Sigma materials from the official quality body. The DMAIC overview and process capability content are directly relevant to the Green Belt certification.