Map and Analyse a Real Business Process
6 weeks · 0 milestones
Map a real end-to-end operational process in full — from input to output — including every step, handoff, decision point, time measurement, and cost estimate, using standard process-mapping notation. The process must be a real one at a real organisation (not a hypothetical). The deliverable is the completed process map plus a written analysis identifying where time or cost is lost. Proof requires review by someone who works within or oversees the mapped process and can confirm the map is accurate.
Milestone map
Milestone map
3 milestones
Select a real process with at least three handoffs between people or systems. Map the full current state using BPMN or swimlane notation, documenting every step, decision point, and handoff. Verify the map against reality by walking through it with at least one person who executes the process and correcting any discrepancies.
Proof required
Submit: the current-state process map in BPMN or swimlane notation; a scope document stating the process boundaries, how many people were interviewed or observed, and the total cycle time documented; and a verification note from at least one process participant confirming the map reflects how the process actually runs.
What gets checked
- Map shows all decision branches and what triggers each path — not a linear flow pretending the process never varies
- All handoffs between people or systems are explicitly labelled with the hand-off mechanism (email, ticket, verbal, etc.)
- At least one process participant has confirmed the map is accurate — desk-based mapping without validation is not sufficient