Ran first team retrospective as new manager — 5 concrete action items, all owned

Grew team NPS from 6 to 9.2 over 2 quarters

Ran first team retrospective as new manager — 5 concrete action items, all owned

Led incident retrospective after production outage — RCA completed, no blame

Negotiated 40% budget increase for team tooling by connecting spend to velocity metric

Shipped team handbook that reduced onboarding time from 2 weeks to 4 days

Reduced sprint planning from 3 hours to 45 minutes by pre-grooming tickets

Coached engineer X from junior to first solo feature ship in 6 weeks

Shipped team handbook that reduced onboarding time from 2 weeks to 4 days

Hired first engineer — structured process from JD to offer in 3 weeks

Delivered difficult performance review with clear improvement plan and timeline