James Okafor

Conducted skip-level 1:1s with all 8 engineers — 4 recurring themes surfaced

Grew team NPS from 6 to 9.2 over 2 quarters

Reduced sprint planning from 3 hours to 45 minutes by pre-grooming tickets

Led incident retrospective after production outage — RCA completed, no blame

Resolved conflict between two senior engineers about system design direction

Shipped team handbook that reduced onboarding time from 2 weeks to 4 days

Coached engineer X from junior to first solo feature ship in 6 weeks

Led cross-functional product review with design, eng, and PM — aligned in one session

Resolved conflict between two senior engineers about system design direction

Ran first team retrospective as new manager — 5 concrete action items, all owned

Delivered difficult performance review with clear improvement plan and timeline